Reader Not Detected

Check USB connection is secure. Try different USB port, preferably rear. Ensure proper drivers installed. Test with another reader if available.

Card Not Recognized

Verify card orientation correct. Clean card contacts gently. Check for physical damage. Update middleware software.

Certificate Issues

Run InstallRoot to update certs. Clear browser certificate cache. Check certificate expiration dates. Reinstall middleware if needed.

When to Get Help

Contact your unit IT support. Visit ID card office for card issues. Check MilitaryCAC.com resources. Document error messages for support.